Frequently Asked Questions
Your guide to shopping with Dawa Healthcare
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery may vary based on your location and customs processing.
How can I track my healthcare order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for wellness products?
We offer a 30-day return policy for most unopened and unused items. Due to health and safety regulations, certain hygiene-sensitive products may not be eligible for return once the seal is broken.
Are the products on Dawa Healthcare authentic?
Absolutely. We source all our products directly from authorized distributors and reputable manufacturers to ensure every item meets strict quality and safety standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our warehouse for fulfillment and can no longer be changed.